At Trident Awards, each order is custom-made specifically for the individual who placed the order. Because of the personalized nature of our products, all sales are final and non-refundable once the order is placed. However, your satisfaction is important to us. If there is an issue with your order due to an error in craftsmanship, incorrect personalization, or a defect in the materials, please contact us within 7 days of receiving your item. We will review the issue and, if warranted, issue a full or partial refund or remake the jacket at no additional cost. Thank you for choosing Trident Awards — we are honored to help celebrate your achievement!